2012 Kia Soul Steering Recalls: Your Questions Answered

Marie A
Jan 15, 2021

The 2012 Soul was definitely built to last and provide reliable transportation to all your most important events. Although Kia went above and beyond in its creation, issues can still crop up. When that happens, technical service bulletins and recall notices go out to help fix the problem.

Does the 2012 Kia Soul have any recalls for its steering system? 

As of September 2020, no, but a variety of complaints have come in about this system, including: 

  • Excessive play in the wheel
  • Clicking and clunking noises while turning 
  • Steering wheel shaking at low and high speeds

Brown 2012 Kia Soul From Front-Passenger Side

Fortunately, we are here to discuss these 2012 Kia Soul steering issues in this article. Once you learn about the extent of the problem, you can seek repairs and get your car back on the road fast.

Premature Wear of the Flex Steering Coupler

NHTSA Complaint ID: 10109649

The 2012 Soul has a flex coupler in its steering system that is tasked with reducing vibrations from the road. The coupler should easily complete its job for tens of thousands of miles without a problem.

Unfortunately, the one used in this model cannot do that because it is prone to premature wear. As this part wears down, it starts to make a whole lot of noise and allows vibrations to come through the wheel in full force.

To get to the flex coupler, technicians have to first remove the motor-driven power steering (MDPS) unit. Then, they can replace it with a new coupler that is not prone to premature wear.

After putting the MDPS unit back in the car, they must complete the calibration procedure to finish the repairs.

How Can You Best Respond to Recalls for the 2012 Kia Soul?

If you’re wondering about open recalls for your 2012 Kia Soul, then get on over to the National Highway Traffic Safety Administration (NHTSA) website. While there, you can look up recalls by typing your VIN or vehicle year, make, and model into the textbox.

If your car is due for any recall repairs, call Kia’s customer service line at 1-800-333-4542. Their representatives will let you know which authorized service center to go to and how to proceed with the next steps.

When you are back in the market for a different car, don’t complete your purchase without first checking for recalls on the vehicles you are considering.

Owner Reviews

accountCircle H KING on August 27, 2023
DO NOT DRIVE KIA SOUL WITH FAULTY COUPLING steering MODELS 2010+
I put my car for MOT they gave me a warning steering rack "on the way out" my garage says you'll be fine......................................... One month later had to call RAC breakdown steering making clunking noise, steering clunks every time you move it! RAC states i should not have been driving this car at all. We risked our lives each time we drove that car. They towed it straight to a RAC approved garage, it cost £3 for part and 3 hour labour@ £35 per hour, £108.00 this is all it took to save our lives. I have just found out this was a recall in America but not in the uk! (you could've claimed the the money back in 2019) i am going to find out if i can claim it back from somewhere in the uk for free, as it was a recall, we wasn't told about.
accountCircle Kathy towns on July 26, 2022
2012 kia soul steering wheel problems
My 2012 kia soul is having problems with the steering column with clunking noises every time I turn it or hit a bump in the road almost to the point it jerks the wheel out of my hands I have almost hit cars and ran off the road because of it I think they should fix it free of charge before my car kills me or someone else HELP KIA MAKE THIS RIGHT PLEASE! And my transmission is now acting up too its supposed to be self contained I cant understand why it makes my rpms rev uptown about 4 i dont think i should have to pay for that i didn't mess it up these cars are having alot of problems help us please kia I love my little car but not if it's going to kill me or my passengers.
accountCircle Susan on November 5, 2021
Kia steering component failure.
I have loved my 2012 Kia Soul, but I am extremely disappointed that Kia isn’t stepping up to take care of this problem with the steering coupler. My cat feels like the steering wheel is going to come apart at any minute. I was told by dealership that it wasnot covered by recall and also told it wasn’t a safety issue and was safe to drive like this. Would they put their daughter/son in a car that was having failure problems with steering components???!!! Kia should step up and take care of this.
accountCircle Dusty on November 22, 2021
Vcansmile@gmail.com
2012 Kia soul I have told them from the very beginning something was off I kept buying new tires I had to keep getting realignments I had the tires rotated all the time and finally now the steering wheel goes to the right and left when the car is off even the car is dunking and cluttering when you're driving You clearly know there's something wrong in the malfunctioning of the steering which could cause somebody to be killed. I will be taking this to the fullest extent that I can recall or not
accountCircle Rick on November 7, 2021
Kia steering
I find it ironic that every kia soul before and after 2012 gets recalled for this steering issue. What the Hell. Kia should be liable for this as they know of the problem. 2012 seems to get omitted for other recalls as well. Catalytic converter being another. My steering goes out and gets someone hurt I will do everything in my powerto see they are held liable.
accountCircle Scott Norrington on November 2, 2021
2012 soul
I guess I have the same problem I know my strength was locked up twice.. I know it feels like my stirring catches.. And also it's the also it has a lot of play in it .the conky noise also. I thought a lot of Kia and Hyundai and if they do not honor this and recall it. Will ban freaking Kia
accountCircle Diana K Xander on July 1, 2021
Dkx@comcast.net
I have a 2012 Kia Soul and the steering coupler is messed up. Premature Wear of the Flex Steering Coupler, it states that previous years and later years have this problem. But the 2012 does not have a recall although it has the same coupler.What the heck...I want my car fixed ASAP
accountCircle Terita Helms Salisbury NC on July 6, 2022
Steering coupler!
I love my 2012 Kia Soul. I take good care of it and keep everything up to date but now it is not covered for this problem because they say my ten years ran out last year! How?? The car is a 2012 it is only ten years old!! Really upset that they do this and can’t afford a ne car
accountCircle Wendy Palmer on March 25, 2023
2012 Kia Soul Steering Coupler Defect
This is ridiculous it is not under a RECALL and only a 10yr/unlimited mileage "letter". Mine of course falls just out of this window of time and it IS a safety issue for a cheap $3 plastic part plus 2-hour labor charge. NOT OK KIA. DO BETTER and honor known safety issues.
accountCircle Sherri Crane on August 1, 2021
2012 Kia Soul
There needs to be a recall on the steering coupler for the 2012 Kia Soul. Kia, since you know these are defective, why haven't you already put out a recall on these. Love my car, but why should I have to pay for something to get fix when you know it is defective????
accountCircle Sheila on October 7, 2021
Owner Kia 2012 Soul steering coupler
Why is the 2012 Kia Sould not recalled for steering coupler? All other years prior and after were... Not fair when known fact there is that factory problem!!! What can owners do about it??? Please help...
accountCircle Linda Galloway on February 18, 2023
Steering problems
2012 Kia soul. My steering wheel, is making loud noises,& clanking. It jerks around, vibrates,& is scary. I’m concerned, it’s gonna cause me to wreck.why will they not recall it????
accountCircle Roger green on June 3, 2023
My steering wheel clunks and makes a grinding noise
2012 Kia Soul. I want to know about the recall why has it happened because it’s too old of a car .I’ll bet that what that is . I needmy strrring complete for free . Please help
accountCircle Lucy nadh on September 13, 2021
2012 Kia soul
I have a 2012 Kia soul and the steering wheel coupler is messed up all other Kia have recall but my year model does not but yet same issue same part I want my car fixed
accountCircle John Broyles, knsbroyles@comcast.net on January 12, 2023
Steering wheel coupler
My 2012 Soul has 90,000 miles on it. The coupler is making a noise and jerking the steering wheel. Why is Kia limiting repair/replacement to 10 years?
accountCircle Jeannine Glaus on November 4, 2021
Owner
My 2012 Kia soul has just beganto make these clunking noises.It's also jumping as well. There's a recall that needs to be done immediately
accountCircle mg on December 17, 2021
2012 Soul warranty extended
The warranty is extended to 10 yrs for this issue. See https://static.nhtsa.gov/odi/tsbs/2019/MC-10159443-0001.pdf
accountCircle SMITH MARK on May 11, 2023
KIA STEERING
THEY SHOULD MAKE THE STEERING BUSHING LIFETIME ON TIME NOT CUTTING OFF AFTER TEN YEARS KNOWING THEY HAVE AISSUE
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