Ford Fusion Brake Recalls: Everything You Need to Know

I RECEIVED THE FIRST LETTER FROM FORD MOTOR COMPANY DATED JANUARY 2020 CONCERNING SAFETY RECALL NOTICE 19S54 / NHTSA RECALL 19V-904. THE SECOND LETTER DATED OCTOBER 2020 CONCERNING SAFETY RECALL NOTICE 19S54 / NHTSA RECALL 19V-904. THE THIRD LETTER DATED APRIL 2021 CONCERNING SAFETY RECALL NOTICE 19S54 / NHTSA RECALL 19V-904. I CONTACTED ECKENROD FORD LINCOLIN LOCATED AT 5255 ALABAMA HWY 157 CULLMAN, AL 35058. I SPOKE WITH KEITH CARROLL ON NUMEROUS OCCASIONS AND I WAS TOLD NO PARTS WERE AVAILABLE AND THAT I WOULD BE CONTACTED WHEN THEY DID BECOME AVAILABLE, THAT NEVER HAPPEN. I RECEIVED THE FOURTH LETTER DATED JULY 2021 RECALL NUMBER 19S54 – ABS HUU VALVE CONCERN (17X29) THAT STATED “ACCCORDING TO OUR RECORDS YOUR 2008 FORD FUSION HAS NOT HAD NECESSARY SAFETY RECALL REPAIRS MADE. WE URGE YOU TO HAVE THE FREE REPAIR PERFORMED AT YOUR LOCAL DEALERSHIP AS SOON AS POSSIBLE.” I CALLED AND AGAIN SPOKE WITH KEITH CARROLL AND HE TOLD ME THAT THEY STILL CAN NOT GET PARTS AND NO LOANER CARS WERE AVAILABLE (I LIVE OVER 33 MILES 1 WAY FROM THE DEALERSHIP). I CALLED 800-392-3673 AND SPOKE WITH A WOMAN NAMED ANN (THAT WAS VERY RUDE). I TOLD HER THAT THE DEALERSHIP SAID THEY COULD NOT GET PARTS, SHE KEPT SAYING THAT PARTS WERE AVAILABLE AND I KEPT TELLING HER WHAT THE DEALERSHIP WAS TELLING ME. I HAD HER CALL THEM HERSELF TO SPEAK WITH THE SERVICE MANAGER SCOTT COX. AFTER BEING ON HOLD FOR A LONG TIME SHE TOLD ME THAT THEY DID NOT ANSWER. I ASKED HER TO PLEASE CONTINUE TO CONTACT THEM. I NEVER HEARD BACK FROM HER. I RECEIVED THE FIFTH LETTER DATED JANUARY 2022 CUSTOMER SATISFACTION PROGRAM 21N11 “YOUR VEHICLE MAY HAVE AN IMPROPERLY STUCK-OPEN VALUE IN THE BRAKE SYSTEM’S HYDRAULIC CONTROL UNIT (HCU) THAT MAY CAUSE YOU TO EXPERIENCE EXTENDED BRAKE TRAVEL AFTER THE RECALL REMEDY FOR 19S54 OR 20S14 WAS PERFORMED ON YOUR VEHICLE… I HAVE NOT HAD ANY REMEDIES PERFORMED. THE BRAKE PEDAL IS CONTINUTING TO GET SOFTER AND CLOSER TO THE FLOOR.

2009 Ford Fusion - No brakes. Ford has a recall for the excessive brake pedal travel, however they don't know how to fix their own problem. My 2009 had that issue, the brakes went almost all the way to the floor when stopping. I bled the brakes multiple times, computer bled the abs module, replaced rotors and pads, because they were below spec, and still the same issue. While researching for answers I came across the recall. I called my local Ford dealer which offered to fix it for free under the recall. Over a month goes by with no response after dropping it off. Then I call to see what the issue is, they tell me they ordered the abs module and it came in wrong so they ordered another one. After some time they called and said that the module on the recall did not fix the issue, they needed to put a new master cylinder on it for $380 and it would fix the issue, I told them to go ahead since they had installed the abs module for free. Several days go by and they call me to tell me that the master cylinder did not correct the problem that I needed new calipers all the way around for a cost of over $1900, to which I declined. Technicians are supposed to be experts, not expensive parts changers. I picked up the car and the brakes were worse than ever. Having a mechanical background myself I decided to diagnose the car further which I should have done in the first place. Using a brake pressure gauge I determined it was the left rear brake caliper. I replaced one caliper for around $80, bled my brakes and the problem is solved. I should have repaired it myself to begin with. When I saw the recall and how many vehicles had the same problem, I wrongly assumed the recall would fix the issue. I hope this helps someone with the same issue.