2011 Chevrolet Cruze Expert Review
GM Karen customer service only cares about warranties
When your Cruze falls apart and you have questions in reguards to why you are paying for things unnecessary. The GM customer care ambassador Karen tells you well it’s not under warranty! Terrible service! You would never see this at Honda! Will never buy a Chevy again!!!! No wonder they are in financial crisis again and closing shops! It’s cause they make bad cars and use faulty parts. That’s what a service agent told me when I asked why I was back the second time for the same problem . So basically they admit to using faulty parts so this way guess you gotta come back. Then charge you for things not done...... make sure you double check with another Mechanic. I checked with 3 ! What I paid for wasn’t done ! And the actual problem wasn’t dealt with!!!! Reaching out for help at GM is a waste of time!!!! You talk to one person they brush you off to another. Then ( Karen customer service ambassador) will tell you it’s not under warranties so well basically too bad for you! All this takes about a month of wasting your time . And THEY honestly don’t care you have pics and other mechanics to prove it! There slogan should be”We don’t care cause your not under warranty! “”” Go to a dealship who cares and wants your business
Perfect reliable affordable family car.
I love my Chevy Cruze. It is reliable and dependable. It gets great gas mileage. It has plenty of space for me and my kids and has enough truck space to fit sports equipment, groceries or suitcases for trips. It has back up sensors which I love, they've saved me from backing into lower things I can not see in the mirrors. It also has remote start which I am not sure how I ever lived without. It is wonderful on a winter morning to be able to start my car and have it defrosting the windows without ever having to leave the warmth of the house. The Chevy cruze has been a perfect car for me and my family we've had it for years and it still runs and look as great as it did the day we got it.
Horrible piece of junk, worst car I have ever had!
It is a complete piece of junk, I have had it for 4 months and have put 100s in it and now I need to put several hundred more, garbage, worst car I have ever had. It is needing a ignition coil, spark plugs, a wheel bearing, the traction control is all screwed up, it has a gas leak, and an oil leak, and god only knows what else. The whole car is garbage, it is misfiring and is stalling all the time. It only has 138, 000 miles on it and is the worst purchase I have ever made. The speakers for the radio are junk, the Bluetooth hookup is garbage and the cruise control never worked. I have always bought Chevrolet's, but after this experience, never again. It is a complete pile of junk.