2020 Ford Explorer Reviews

I bought this car as a certified pre-owned and have to say having some issues with the computer like other people. I have been to the dealer several times and problem not fixed yet but ford has been trying their best to figure things out. Currently awaiting the APIM to fix the problem which plagued many of the 2020 explorers and aviators. I'm a little disappointed in the cheap feel of some of the buttons IE window buttons and door arm rest. That aside this car does ride nicely and fun to drive. Very impressed by the power of the 4 cyl ecoboost. I I was so happy with my ford flex and wish they still made them. However, love the aggressive look of the 2020 explorer model year and up.

Where to start with this piece of trash. I ended up with the 2020 XLT Ford Explorer, because in Nov 2020 my truck was totaled out due to someone driving up underneath it. Anyways, I got this vehicle because I needed to be able to put 3 car seats in it. It has the third row seating and I hadn’t (at the time) seen any bad reviews. Well, since getting the car I’ve had transmission issues like crazy. At first my husband didn’t believe me until he drove it further than a block. We got the vehicle Nov 30, 2020. Didn’t drive it much because I’m a SAHM, I was pregnant, and had a toddler and infant. So I didn’t leave much and my husband has his own vehicle. Well, once I got to my weekly appointments my husband noticed the hard shifting, the lunging, the not wanting to shift, and my rpms getting stuck. In February 2021 we put the vehicle in reverse, backed up came to a complete stop, put the vehicle in drive and let off the brake. Next thing we know there was a sound like someone hit us and the car lunged forward so hard it felt like we had be rear ended. I finally nagged my husband enough about taking it in because now we have a 1yr old, 3yr old, and newborn. Transmission slips when going up/down an incline, shifts hard in general, doesn’t want to shift, RPMS jump and stick, and about all the other issues everyone is having. (Eye roll) we took it in March 8, 2021 and got it back March 11, 2020. While they had it trying to see what the issue was we had them change the oil as well. Come to find out it was 2 quarts low on TF (4K miles on the vehicle.) apparently some of the explorers had bad seals and this is a common issue on several Explorers. Yesterday (03/26/2021) my husband calls me to tell me all of my antifreeze shot out of the exhaust pipe. (Huge eye roll) he asked me if it had been running hot earlier that morning (I had to take newborn to a dr apt.) I said no, it had not according to the sensor and the dash... He said when he went to take the exit off the highway the car lurched forward, shifted hard, made a god awful noise, and the gauged for the thermostat jumped all the way to hot, then the antifreeze shot out of the exhaust. F**king amazing right?... Not. My two toddlers were with him too. Luckily they weren’t far from a Ford house. Now, I am without a vehicle for God only knows how long and don’t know how long before I get an answer on who, what, when, where, why, and how. I’m pretty d**n upset because the vehicle is only 4 months with 5,027 miles on it. My husbands truck does not have AC and it’s getting too hot to have the babies in his truck. Even if it’s 70° here it feels 90° and humid. So, I do NOT recommend this vehicle to anyone ever. Oh and the screen on for the stereo blacks out randomly, the ac doesn’t seem to work in the back seats, goes into deep sleep mode a lot, and several other minor annoyances. Now I’m stuck paying for $35K trash. After reading A variety of reviews, it seems this vehicle was a HUGE mistake. (Sorry for any spelling or grammatical errors. Also, that this is so long.)

The 2020 ford explorer St is a 9 out of 10. The explorer St for the 2020 model year is powered by the new 3.0l twin turbo ecoboost, rated hp and torque of 400/410 respectively. All that power is transferred to the 10 speed transmission to the intelligent four wheel drive. The vehicle is equipped with several performance modes, normal, eco, sport, tow/haul, slippery, and trail. Each if these mode can change the character of the St from driving and shifting like a trailer towing truck with its electric downshift, or your grandmother's SUV or the performance vehicle it really is. The areas where ford fell short, the speed of the digital display especially the center dashboard mounted flat screen. The auto emergency braking in reverse the vehicle will stop with full force without audible notice from the proximity sensor system, this has happened three times, just backing into my driveway due to my trash can begin 2 to 3 ft away laterally. The recovery is garbage and has twice as much as clearance as necessary to accept a standard 2 inch hitch. The pros greatly outweigh the cons and I would buy another knowing all of this.

Save the money and the headaches. Do not buy a 2020 for explorer. There is nothing good about a car that is constantly in the shop. The transmission is horrible. The car vibrates at high speed. The interior is extremely loud. Dealerships as well as corporate do not care if you are satisfied. Months old numerous times in the shop for various repairs. They will reset it and within a few hundred miles your right back where you started! Paint repairs do not match. My back hatch is crooked after repairs and they say it's good. Still waiting on the paint repair for that. Overall worst car I have ever owned. Massively overpriced for a horrible vehicle

I purchased a 2020 Ford Explorer ST in August 2019 and almost immediatly started seeing issues with the elecronic system ranging from terrible audio issues trying to use the USB port to lumbar memory issues, to inactive screen issues to voice recognition and others. I have documented these issues begining in October 2019 to date and although my dealership has worked closely with me in trying to solve them Ford has turned a blind eye to my problems. Bottom line, I love the cars performance, comfort, handling etc. But would not recommend it to friends or relatives.

I waited so long --- 20 years! To get a new vehicle just for me. I had friends who have had Explorers for the last 5-6 years, and they loved them and I thought it would be a great vehicle.... For the most part it is.. The noisy fuel injectors threw me off.. Was driving as 2006 Ford Escape- great little vehicle- and it's quieter than the new Ford!. Little upset that the interior dings up so easy... It's just my husband and I but first time putting a small suitcase in and it slid against interior? Left marks... For the most part I enjoy the Explorer, just little disappointed in some areas...

My 2020 Ford Explorer has been a problem since day one. Has been in and out of the service department several times and I had a loaner vehicle for the first few weeks of having the car. Now the transmission jerks and is having problems with less that 5k miles on it. Bluetooth is terrible and sounds like I’m under water when trying to speak on the phone. Driver seat is not set properly after it was fixed the first week for not working. To any other issues to list them all. This vehicle looks good but is actually terrible after having it for 7 months I want to get out of it already. Waste of money!

I love my explorer! It is bigger than my 2017 explorer. I like the full bench in the second row. The leather interior, heated first and second row seats. The safety features are unbelievable! There is the keep your lane warning and front end collision. Also can warn you of oncoming traffic while backing up into a road or parking space. The ride is very smooth and quiet. I like the touch screen for entertainment and navigation. It is larger, more touch sensitive and higher up to a more comfortable eye level without taking your eyes off the road for to long.

I have a 2020 Explorer St I purchased new and though by the end of November 2019 they had solved the issues. For the 1st 14 months the car was fine except for rear tail light failure. It was covered under warranty. I was also informed if I had to pay for it the cost was $1,200. So much for LED lighting. Suddenly when I started the car and pullled away every light was flashing and to my amazement I also had no brakes. Pushing as hard as I could to the floor I finally got it to stop. I turned it off and after 5 minutes restarted it to. Most things worked again except there was failure warnings for the parking, break, auto hold and a few other lights. I am now waiting 2 weeks as the part that failed is still not available. This is too bad as I generally like the ST model due to its rear drive chassis, power, handling, breaking and style. Ford did a terrible job refining this vehicle before they produced it. They also neglected to design the interior to be more upscale for a car with a sticker of 55-60k.

If I could leave 0 stars I would... Lets just say, in under a year span I am not on the first but SECOND process of opening a buy back case with Ford. First Ford ST was bought back & replaced with another brand new ST. After having the second vehicle for barely a month, I have had to bring it to the dealership in Virginia 3 times & they have had it for 2 weeks now. PLEASE do not buy this vehicle.... Yes, it is beautiful & you will want to but save yourself the biggest headache you will ever have and DONT DO IT. I never wright bad reviews but hopefully this will help prevent people from going through this same awful year-long situation with Ford as I have.

2020 Ford Explorer Platinum, all my life all I have ever driven is Fords since becoming an adult. Never had many issues at all so I decided to stick w/my Fords. Drove my new Platinum off the lot July 3rd of this year. W/in the month my platinum tried dying on me 2 different times w/in 5 mins the whole electrical components totally glitches out & my SUV acted as if it didn’t want to shift gears. Took it into the Ford house, I got it from & they kept it 3-4days. Ford called me said it was ready was told it was just a chip that had to be replaced that was in August. Didn’t seem to have any other issues after that so I thought the problem was fixed. On October 5th that evening when I would go to slow down or barely put any pressure on the brake petal my 3 month old New 2020 Ford Explorer Platinum was jerky & lunging forward. The longer length of time the car was being driven the worse the loud noises w/the jerking/lunging would get. The shop was closed at the Ford house so I couldn’t call till the next day in which I left messages so I could set up a time to bring my SUV in. I got no return phone call from service on Tuesday nor by the afternoon of Wednesday so I called & asked to speak w/the Ford House supervisor. I explained to him as stated above & I told him very firmly that I should not be having any issues out of a brand new 60K vehicle & when I bring it in I will now be w/out a car while mine is in the shop. They did put me in a rental but after 9days no word on the issue w/my vehicle I call them again & come to find out from the service guy David my transmission is bad & they are awaiting parts to attempt to fix the problem. As I stated above all I have ever had in vehicles as an adult has been Fords w/very little to no issues. Now this 2020 platinum that I have been admiring since the end of 2019, I decide to make the biggest vehicle purchase of my life. I honestly feel I’ve made the worst mistake & they sold me a LEMON! I think Ford needs to do right by their customers & give us new replacements(new vehicles) w/no issues as the only reason I decided to buy a new SUV was b/c my Eddie Bauer was 13yrs old & got totaled out in a massive hail storm & had 178,000 miles on it. I’m fear if a brand new vehicle is already having transmission issues the SUV will just continue to have more problems. ***HIGHLY DO NOT RECOMMEND ANYONE TO BUY THIS VEHICLE ***

I have been driving the 2020 ford explorer limited for about 8 months now. It has exceeded my expectations. It drives smoothly, has plenty of power and also plenty of cargo room. It easily fits my family of 4 and has many little features that makes it great. Little things like the built in sun shades in the 2nd row seat windows. My favorite feature is probably the adaptive cruise control. You set it and it will slow down if someone in front of you slows down. Only small issue I've had is the vision for the sunglasses sometimes sticks.

I love this vehicle. It is very roomy. There is a lot of legroom as well as headspace in both the front and the back of the vehicle. The automatic liftgate is very handy to have. The ride is very smooth and you hear no outside noise from the road. The sound system is Bose speakers as is equipped with Bluetooth. The rearview camera alerts you to your surroundings. I currently have no problems but I do wish that the base model came with heated seats. Other than that I love the vehicle and would get one again if I had to.

We love our ford explorer. It is the second one that we 've had. This time around, we have the middle captain seats which is such a huge help when it comes to two children in big car seats. I love that you can also easily access the third row when we're taking around extra passengers and need the third row up. With the captain chairs, it seems there is more room in the trunk area when the third row is down, too. Overall, we are very pleased with the performance, style, and usability of our ford explorer.

To start on a positive note, I do generally like the car. Its roomy, nice looking, and the features are generally easy to use. Its an Explorer, so very useful as well. I bought it as a business vehicle, so just wanted something to run without problems. I have an older work Explorer that has performed well, so I thought I could trust the new Explorer without much thought. Wrong ! On day 14 or so, the transmission was shifting very weirdly. Returned it to the shop and they replaced the transmission oil cooler. I later read on the internet that this is a consistent problem in this model. But the worst situation is the transmission. About half the time, the car is very jerky from 1st into 2nd gear, and from 2nd into 3rd gear. I feel like I am driving a 20 year old car with a worn transmission. I can't believe Ford would release a car like this. Also, downshifting 3rd into 2nd gear, and 2nd into 1st gear, the car lunges forward. Please save yourself my unpleasant feeling, and don't buy this car. Or at least wait 2 years, maybe the 2022 model, when this engineering stupidity should be fixed. The service manager told me "It shifts just like all the other 2020 Explorers". It shifts "firmly" and "a little rough", but there is nothing we can do. Enough said. Let a word to the wise be sufficient.

I bought this 2020 ford explorer in April 2020 since owning the seat controller panel has broken 5 times the transmission is a piece of c**p 2 times on the highway it would not shift out of first gear 20 mph engine just increases rpm not speed, some times the transmission when shifting gives you wiplash. The collision alert comes on when nothing in front of you or anything on road way. The drivers window if you hold the switch going up it gets to the top and goes all the way down again. This vehicle has all of the options available paid too much for this junkbox. I have put less than 5000 miles on it. I would give ZERO stars if I could

You know that old saying if I knew then what I know now. Well my 2020 explorer ST with 8,745 miles has been to the service dept. 3 times since I got it on March 12 of this year. The first was in September because the head rest on the automatic folding back seats would not stay lock in the up position, so they have to replace the whole unit. An while waiting for that part to ship, October my transmission would not go in reverse as I was attempting to make a u turn, and had to get out and push to complete the turn,embarrassing. Took the truck to the dealership which they took.to their service dept. On a Saturday afternoon after their service dept closed. So all day Monday I'm at the service dept. From 7:30- til almost 5:00 they said they had to reset computer. Car drove good that night. Went to work the next morning and almost got into an accident because for some reason when I went to merge on the highway it lost its gear, and the engine just reved had to slam on brakes and move over to keep from getting hit on the side. Now they telling me the transmission is shot, and I'm out the truck for two months til the parts come in. Ford what is it your company gonna to do to rectify this serious problem, because as for now.Fordhas last a bad taste in my mouth, and I will not ever trust your products again You lost more than a customer, your reputation is tied to this explorer you put out, and its not looking good Make this right

I would not recommend a 2020 Ford Explorer XLT. I bought my 2020 XLT on 12.28.19 because my 2007 Eddie Bauer needed to be replaced. The 2007 was my second Explorer, and was the best vehicle I have ever owned. I almost cried that it was time to give it up. But I replaced it with the 2020, which is nothing but a giant computer. My first complaint with it was; I had to spend $1000 on a new phone so I could use the features in it. (if you are going to build a vehicle that is dependent on a specific phone, include it with the car. When I buy a new TV, I don't expect to buy the remote separately). Within a month, I had an issue with the control panel. It disconnected while I was driving, and did not resume until I restarted the car. I assumed it was user error until it happened again several months later. When the vehicle was only 10 months old (8500 miles) I noticed that the brakes didn't seem to engage when I was backing up and would engage too firmly when I was slowing down, causing me to lunge forward. At the same time, I noticed when I was accelerating, it seemed like the brakes were engaging as well, causing me to have difficulty accelerating. As it turns out, the brakes needed to be reprogrammed, because they are controlled by a computer, and the acceleration issue is a problem with the transmission. My vehicle has been in the shop for 3 1/2 weeks (and counting) while they try to figure out what is wrong with the transmission. After replacing one part, the dealer contacted me to advise that there were still additional problems with the transmission that were still unidentified. After reading the other reviews describing similar issues, I would advise avoiding the 2020 Explorer at all cost. It is a shame that Ford took what was the best vehicle I ever owned and transformed it in to this piece of $#!+.

I really love the new ford explorer. It is very reliable, good on gas mileage and it is a big SUV. It has 7 seats, 2 additional ones in the trunk of the car you can easily fold down however so you have a big trunk space as well if needed. The backup camera is very good, also the break assistant. I am a big fan of the cruise control in addition to the lane control. I have leather seats and the conform is amazing. I have yet to experience any problems with this vehicle and I hope I will not for a long time.

Only 6k miles on 2020 Explorer. It has gone back to the dealer 2x. For 3 different issues. 1st problem Sunroof was rattling as if something wasn't bolted down properly. 2nd problem brake warning light along with front collision sensor malfunction. 3rd problem speed differential sensor malfunctioning , that caused the 4wheel drive & drive modes to disable. Thanks Performance Ford in East Hanover NJ for the loaner & quickly returning my vehicle with the necessary repairs.

The performance of my explorer is outstanding. I can drive really fast or just coast along the road real slow like slug or snail on the sidewalk. It is about as reliable as heartburn after pizza, I never broke down or arrived late for a meeting. It is very comfortable, it is got some of the coolest interior design I have ever seen. It is features include things such as, steering wheel, seats, windows (8 or 9), speedometer, tiny mirror, flooring, and assorted knobs and buttons to adjust.

Our family loves having the option to use the spacious third row of seating or put the seats down for added space to haul items. The sunroof, Bluetooth connection for my phone, individual climate control for the driver and passengers, heated seats in the front and back are all features we have enjoyed. One of the greatest features for our cold winters in the remote start option from our cell phone which allows us to start the vehicle from anywhere.