2019 GMC Canyon Overview, Reviews, Ratings & Specs

Calgary couple out $5,000 CAD because General Motors could not ship the required part in a timely manor. Here is a summary of events leading up to these excessive expenses. On March 17 this year, my wife and I were driving home back to Canada from Phoenix, Arizona. We were 20miles/40 kms south of Page, Arizona when the charger cooler tube on the turbo unit failed on my 2019 GMC Canyon diesel truck (still under full warranty). We called AAA and had the truck and our trailer towed back to the nearest GM dealership, which was in Flagstaff. We met with the Service Advisor the next day, Wednesday March 18, and by 11 am the part was located at the GM parts depot in Reno Nevada and would be at the Flagstaff dealership 6 days later on Monday March 23. Because we were concerned the Canada/US border was closing and with the excessive amount of time it was going to take to ship the part to the dealer, we offered several times to pay for the expense to expedited the shipping of the part to the Flagstaff dealership from the GM parts warehouse in Reno by air or ground by FedEx, Purolator or DHL. The Flagstaff dealer and GM turned us down three times. Please note Reno is just over 700 miles (1132 kms) from Flagstaff. We met again with the Service Manager on Monday March 23 and were told the part had not arrived and it would be there Wednesday March 25. The part still did not arrive on Wednesday March 25. The Flagstaff dealership said the parts were some where between Reno and Flagstaff and that GM did not have the ability to track any parts. They said the parts may arrive Monday March 30. At this point we decided to rent a truck $2000 US ($3000 CAD) and tow our trailer back to Canada. Again both the US and Canadian Governments were threating to close the borders and the hotels in Flagstaff were quickly closing. We left Thursday morning March 26 after stopping by the dealership one last time to see if the parts had arrived. The part still had not arrived. The parts finally arrived Monday March 30, 13 days after the parts were ordered and the truck was repaired in two hours on Tuesday March 31. Because the border between Canada and US now remains closed, the only way I could get the truck back was to have it shipped back into Canada is by a commercial transport company. The Flagstaff dealership said GM might offer to pay for the transport of the truck between Flagstaff and Great Falls Montana. I offered to pay for the remaining transport between Great Falls and Calgary. Again GM declined. Also why is it that only Cadillacs bought in Canada quality for a free 800 km tow while other GM models don’t? My total bill to transport the truck from the Flagstaff dealership to Lethbridge Canada was $1350 US ($1995 Can). Cole International’s charges for inter-border documents was $150 Can. So I have spent over $5000 CAD on a part that maybe worth $100 all because GM didn’t have the required part at the dealership, could not track the part from their warehouse in Reno and give us a clear delivery date, and would not let us pay to have the part fast-tracked from the warehouse in Reno to the dealership in Flagstaff. I finally picked up my truck May 11, 2020 from the Davis GMC dealership in Lethbridge. So I submitted all my expenses to GM Customer Service Canada hoping they might pay a portion of the expense but I have not heard back from them.

Calgary couple out $5,000 CAD because General Motors could not ship the required part in a timely manor. Here is a summary of events leading up to these excessive expenses. On March 17 this year, my wife and I were driving home back to Canada from Phoenix, Arizona. We were 20miles/40 kms south of Page, Arizona when the charger cooler tube on the turbo unit failed on my 2019 GMC Canyon diesel truck (still under full warranty). We called AAA and had the truck and our trailer towed back to the nearest GM dealership, which was in Flagstaff. We met with the Service Advisor the next day, Wednesday March 18, and by 11 am the part was located at the GM parts depot in Reno Nevada and would be at the Flagstaff dealership 6 days later on Monday March 23. Because we were concerned the Canada/US border was closing and with the excessive amount of time it was going to take to ship the part to the dealer, we offered several times to pay for the expense to expedited the shipping of the part to the Flagstaff dealership from the GM parts warehouse in Reno by air or ground by FedEx, Purolator or DHL. The Flagstaff dealer and GM turned us down three times. Please note Reno is just over 700 miles (1132 kms) from Flagstaff. We met again with the Service Manager on Monday March 23 and were told the part had not arrived and it would be there Wednesday March 25. The part still did not arrive on Wednesday March 25. The Flagstaff dealership said the parts were some where between Reno and Flagstaff and that GM did not have the ability to track any parts. They said the parts may arrive Monday March 30. At this point we decided to rent a truck $2000 US ($3000 CAD) and tow our trailer back to Canada. Again both the US and Canadian Governments were threating to close the borders and the hotels in Flagstaff were quickly closing. We left Thursday morning March 26 after stopping by the dealership one last time to see if the parts had arrived. The part still had not arrived. The parts finally arrived Monday March 30, 13 days after the parts were ordered and the truck was repaired in two hours on Tuesday March 31. Because the border between Canada and US now remains closed, the only way I could get the truck back was to have it shipped back into Canada is by a commercial transport company. The Flagstaff dealership said GM might offer to pay for the transport of the truck between Flagstaff and Great Falls Montana. I offered to pay for the remaining transport between Great Falls and Calgary. Again GM declined. Also why is it that only Cadillacs bought in Canada quality for a free 800 km tow while other GM models don’t? My total bill to transport the truck from the Flagstaff dealership to Lethbridge Canada was $1350 US ($1995 Can). Cole International’s charges for inter-border documents was $150 Can. So I have spent over $5000 CAD on a part that maybe worth $100 all because GM didn’t have the required part at the dealership, could not track the part from their warehouse in Reno and give us a clear delivery date, and would not let us pay to have the part fast-tracked from the warehouse in Reno to the dealership in Flagstaff. I finally picked up my truck May 11, 2020 from the Davis GMC dealership in Lethbridge. So I submitted all my expenses to GM Customer Service Canada hoping GM CANADA might pay a portion of the expenses but I have not heard back from them.

Bought new 2019 Canyon after 3000 miles transmission started slipping and rear tires making a loud noise. Took back to dealer to check out and after keeping 2 days said transmission fluid needed to be changed. After 6m miles still same issues. Dealer says that they can't find anything wrong.Guess we'll have to wait till we are broke down on the 4lane and have to be towed in.

I bought a 11600klm Gmc Canyon (demo), did just over 200kms and started to vibrate while driving. I contacted Macmaster in London Ont. To let them know, they scheduled a service, the guy in the mechanic shop is going to check and calibrate the tires, which I told them, is not the tire problem and they know it well. Don't try to throw sand in my eyes ... There are hundreds of complaints about this problem and GM doesn't take over the problem and collects it once and for all. Increasingly disappointed with American cars.

I have recently been experiencing a problem with drive belt and it is only at 46,000 miles. Other than that it drives smooth. The interior has very nice high tech features and the backup camera is a very nice feature to have. Also, the remote start is a very nice feature to have as well.