Why is my 2016 Ford Fusion steering wheel controls not working?

The first thing to check with the 2016 Ford Fusion if You have controls on Your steering wheel that aren't working is the fuse that controls them. This will be in Your interior fuse panel, so pretty handy to give a look to see if anything's blown. The next thing to consider here is the coil spring assembly that winds and unwinds as the wheel is turned. This can break, and with the wires not connected, those control buttons aren't sending a signal to anything. This is going to be a bit difficult for the backyard mechanic to troubleshoot: You'll want to take it into the dealership, if You've sussed it's not the fuse, and the issue persists through multiple engine cycles.