Ford APIM Recalls You NEED To Know About

2017 Explorer purchased in 2020 with around 41k miles on it. Computer Display: error message about USB port pops up when vehicle is started and cannot be cleared,making touchscreen menus virtually unusable. Happens intermittently when remote started and allowed to warm up. Happens 100% of the times the vehicle is started manually with push to start. Began in 2020. Ford of Norwood MA said they couldn’t fix since it wasn’t always happening. 2021: Driver and Passenger door window molding blew off on highway (the strip on side of the window where the keyless entry code can be entered if applicable.) Drivers side had the security code panel, when it blew off it yanked the wires out and smashed the panel into the side of the car. Trunk: ^^ the moment this occurred the dashboard lit up with a message “rear liftgate ajar” thought it was not ajar. I was still driving at this point trying to get over. The liftgate now does not work. Cannot open manually from outside or remotely. Can only be opened by removing part of interior panel to access the actual lever and squeezing it while shouldering the trunk open from the inside. The car thinks the trunk is open so it won’t turn off the lights or allow me to lock the vehicle. Lights stay on until the time out, a full 10 minutes every time I shut the car off. Cannot disable. SYNC: When starting car and phone connects it randomly dials 0 when I haven’t touched it. Transmission Sensor/Transmission: While driving, engine revs as though I’m pulsing my foot on the gas and tachometer flutters. No lurching or hard shifting, no issues while idling. It is as though the vehicle rapidly slips in and out of neutral at random. Worsened rapidly over the course of about 2 weeks . Cabin Smell: interior randomly smells like burning gas or plastic. Oil change people could find no obvious leaks or issues. Battery: at the same time the transmission started fluttering, the battery just Died. I shut the car off one night as usual. Came out next morning and saw that the lights were dimly flickering-headlights, interior lights. Brake lights were frozen on.Zero power toengine. No click or attempt to turn over. With car off, not even attempting to turn it on, I could hear the clicking sound of power being sent somewhere. It sounded like a quiet directional and seemed to emanate from the computer interface area. Battery able to be jumped, but computer remained dead and black. Navigation, cameras, radio, remote start, heated steering wheel and anything else accessed through touchscreen computer unusable. Once powered off,went To bed. Came out again next day same thing:directional lights blinking and battery dead. This time I got a jump and drove it to the ford service department, rather than risk it being unable to be jumped again and having to tow it. To my knowledge none of these issues are in any of the 9 active recalls I have, and none are under warranty. I am just praying I can get it running enough to trade it at this point and take the loss. I still owe 20k on it.

2017 Ford Explorer bought in 2020 with 40k miles. Problems as they escalated from 2020 to today: When starting car, error message about USB port opens and cannot be cleared. Just pops up over and over making it impossible to use touchscreen menus. Happens intermittently when using remote start. 100% of the times I start it while I’m in it. Passenger Door window: black plastic panel (part that separates the front and back door, sticks to the metal underneath, cosmetic, some have keyless entry security pads on them). Blew off on the highway. Replaced. Driver Side: ^ same thing except this side did have the keyless entry security code pad on it. So it had wires, and when the black plastic piece blew off it yanked the wires and smashed the interface against the side of the car. Trunk:^^ the moment this happened, the dashboard lit up a Rear Liftgate Ajar warning. This warning is always on. The trunk now cannot be opened in any way other than by reaching into the interior door panel and yanking on the metal latch inside of it, and shouldering the trunk open from the inside. Battery: ^^^trunk issue causes interior lights to stay on the maximum amount of time before it times, and intermittently prevents the vehicle from locking. Now the battery is dead and the alternator probably too as it wont hold a charge. APIM: ^^^^ when the battery died and got jumped, lights around the car errantly turned on and off, interior and exterior with no pattern or reason as soon as I shut it off. I could not disable them. The computer itself-powerless, black screen even while driving it after the initial jump. Cannot keep battery charged Because the lights keep clicking and flickering, something is misfiring. Transmission: just as all these battery and electrical issues began, the car itself started driving oddly, idled fine but while driving it, at about 2-4k rpm’s the engine revs like I’m pulsing the gas and the tachometer flutters. No lurching or hard shifting. Just the revving and fluttering as though I’m rapidly slipping in and out of neutral. I had an appointment for this set up, but it didn’t even make it to it. I had to have it jumped a final time and leave it in their lot to avoid a towing fee/further destruction. None of these problems are in the 9 recalls I have to my knowledge and all are out of warranty. I still owe 20k on it. I have maintained almost absolutely perfectly. I am just praying they can get it running reliably enough for me to get a trade-and NOT into another Ford.

2018 F150 STX. 32k miles, just about to go on four years old. Like others on here, console goes black and nothing. If the truck gets warm from sun or the engine, the console will suddenly wake up. Backup camera comes and goes as it pleases. Took it in under extended dealer warranty. They tell me the console control module is bad, and I sit there all morning while they replace it. Service mgr. Comes and tells me it's still not fixed and it's a bad APIM. I said, "yeah I told you this when I brought it in." Well, they only go off error codes now so they have to order this part and I get to wait another period of unknown time til it comes in. Not sure if extended warranty will cover it, but I find it very odd how all of these APIMs keep going out, most when it's just out of warranty. Now I know why Ford has sooooo many recalls and they stop their warranty at three years/36k miles. It's a real shame this is still a problem. This is what sub-standard quality and using badly engineered and manufactured electronics. You end up with pages of recalls and pages of complaints. I didn't wanna buy this junk vehicle to begin with, but wife just refused to let me get what I felt was the better vehicle, anything but a Ford. Will never purchase another Ford. Bought this one brand new. Shoulda bought a Dodge Ram, and as soon as this one is fixed, I'm going to trade it in for one. Now I understand why Ford is in so much financial trouble. They're management is inept and irresponsible. Pretty crazy a $48k truck has all these issues and it's not even got 36k miles on it.

2014 ford escape.. Bought the car used almost 3 years ago, the radio went haywire this past week, the sound cut out and this blaring static noise took over it was deafening.. Now no sound and half the touch screen won't work, so opened up my for pass app and it says there's a recall for the apim and after doing some googling it looks like that would be the issue I'm having.. So booked in at dealer and they tell me the recall expired Jan 2020, I bough the cat sept 2019, so the dealer I bought it from didn't have the recall done before they sold it to me and didn't tell me the recall would expire in 3 months... The dealer I took it to says they can't do anything only thing they could try would be to try an update but it's not guaranteed to fix the issue and said they would have to charge me to do it, they said they are always coming out with new updates and maybe that might fix it 🤔 I said it's updates to 3.10 and it's sync 2 are you sure there are updates, I updated it to 3.10 when I bought it and haven't seen an update since and they said oh year that's an older one they probably won't have any more updates.... So in the end they won't honor the recall the dealer that sold won't take responsibility for not informing me on the expiration recall and they want over 1000 to repair.... If no one will help this will be the last ford I buy!!!

I have a 2018 F250 with Sync3. About a year and a half ago the screen started to shut off and start back up. Then things got worse and the whole screen would shut down and start back up in a day or two. Then it shut down for a couple of weeks. Finally it came back up and has lasted nearly a year when it shut down with no warning early this afternoon. I pulled in a parking lot. I unplugged my cell running Android auto and when I started the truck 15 minutes later the screen was black. Another issue which has plagued me is when the APIM was working, my microphone sometimes would go out. I could hear the person kon the phone but they could not hear me. Sometimes the Mic would work and in the middle of the call the Mic would stop working again I'm not sure if these problems are occurring at a particular time of year but it seems that the last time the APIM went out was last winter. We have mild winters in GA but it was in the 30°s this morning. I would like to know why the Ford dealership pleads ignorance on this issue. Like the person in the earlier review, if a laptop can last for years without problems, why can't Ford do the same with their APIM? They need to find out what the defect is and do a recall.

Purchased a 2016 Mustang for my daughter as her old 2016 Mustang was totaled. It was the exact same car with the Sync 3 system, however her old Mustang supported Apple play and the new one would not. Found out that all I needed to do was upgrade the USB to an Apple Play supported module (which I did for $70 no big deal). Apple Play still did not work and found out that the software on Sync 3 system needed to be upgraded from 1.0 to 3.0 in order to support Apple Play. Did several tries and different methods of upgrading that I googled and all were unsuccessful. In addition when I looked at the auto-upgrade information on the Sync screen it said the last successful upgrade was 10/02/2002. Yes the car is a 2016 so that was VERY concerning. Took it to 2 different FORD dealers and both were unsuccessful on upgrading the software after 2 days of attempts and both locations. Also they had no idea why it showed 2002 for last upgrade. Anyway they are now telling me it will need a new APIM costing $1000. Not only that it is on back-order. It has now been a month and still waiting for my APIM which tells me A LOT of these are failing......sounds like they need to have a recall

I have a 2014 Ford Escape Titanium model. I bought it in December. 3 weeks ago I left work and everything was running fine. I stopped to go into a store. When I came out and started my car no sound. I couldn't change the source. Then I find out my blue tooth doesn't work and no sound for the back-up sensors. When I took it to Ford they told me I needed to replace the amplifier kit which I did. They tried to reprogram it and still the problems were still there. They told me I had to replace the APIM. The mechanic told me that Ford had put an extended warranty on the APIM. Ford did, however come to find out they only extended the mileage not the years. So because my car has been in service for over 5 years Ford will do nothing for me. To add insult to injury no idea when they will have the new part. Ford knows there is a problem but they truly showed me they don't care about their customers. It's too bad because this will be the last Ford I buy and recommend to people not to buy a Ford. I guess the acronym for Ford is hold true. In case you don't know what Ford stands for it has 2 translations: Found On Road Dead or Fixed Or Repaired Daily.

Bought a 2016Ford Edge that worked fine. Noticed once I had vehicle at home my 2016 was last updated in 2003 from which was displayed on Sync system. I tried to update my system multiple ways and said No. Contacted agent from Fordpass who tried and said take to Certified Ford dealer for update. Took vehicle in which everything worked but maps was out of date. Said there was an update to system on screen. When Certified dealer tried to update they told me it won't hold a charge, they tried again to update. Once they said was ready picked up vehicle and once I got in my system didn't work. No navigation Bluetooth, radio,backup camera and USB port didn't work. I'm asked what happened did they do anything to mess it up they say no. They kept insisting Apim does that with update, and where I purchased vehicle at sold me bad car, I'm like no everything worked when I dropped off to you. That I can pay to have fixed, I'm likens I didn't break it. No matter which mechanic I take it too won't check to see if Apim work. Just turn on radio back up car connect Bluetooth. No I hate this vehicle and don't know where to turn to fix vehicle.

2017 FORD EXPEDTION WITH 20,000 MILES ON IT. SYNC SYSTEM STARTING ACTING UP, SOMETIMES WOULD WORK SOMETIMES WOULD NOT WORK. FINALLY COMPLETELY WENT OUT. FORD DEALER TOLD US TO TRY A RESET. WE TRIED EVERY SINGLE RESET AND STILL NOTHING. TOOK IT TO DEALER AND YEP ITS FRIED. SO HAVE NO SYNC OR ANYTHING. THEY COULD GET ME A NEW MODULE FOR $1500.00 INSTALLED. WHAT?? THE VEHICLE HAS 20000 MILES ON IT AND I'M NOT THE ONLY PERSON HAVING THIS ISSUE. THERE NEEDS TO BE A RECALL ON THIS PIECE. ITS JUNK AND THEY KNOW THEY HAVE ISSUES WITH THEM GOING OUT. HOW ARE YOU GOING TO SELL ME A VEHICLE WITH SYNC(THAT I USE FOR WORK AND NEED IT FOR MY PHONE) AND ITS GOING TO GO OUT WITH ONLY 20000 MILES ON THE VEHICLE? MY VEHICLE IS A 2017 WITH 20000 MILES ON IT SO OF COURSE YOU WON'T COVER IT UNDER WARRANTY!! MY FAMILY AND I ONLY OWN FORDS BUT THIS IS CRAZY IF WE ARE GOING TO HAVE ISSUES LIKE THIS WHEN WE NEED OUR SYNC SYSTEMS MAYBE ITS TIME TO STOP BUYING FORDS.

2017 Lincoln MKZ APIM is haywire, screen won't shut off after vehicle is turned off. Rear camera displays are distracting and safety issue while driving forward. Can't turn the screen off to minimize distraction. Screen won't function when it is touched. 45 second lag in any activity on the screen. Impossible to adjust settings or radio. Rear camera displays while driving forward. HVAC non responsive. APIM module has caused car to destroy batteries. The vehicle is on its 3rd battery in three years. Never know when the battery will die and leave me stranded due to APIM malfunctions. Electrical failures and rear camera distraction do not feel safe. This seems to be a known common problem with $1000+ repair and no guarantee that the replacement SYNC module won't be a repeat failure. AVOID this car and anything under the Ford Umbrella until this is recalled. Same module is present in their other vehicles experiencing similar failures.

Started about 6 months ago. I would start my truck and tried to change the radio station. Nothing in the entire navigation/entertainment system would work. Sometime it comes on an hour after I start driving and sometime it never comes on. Other days it works perfect. Really...at 3 year old Ford truck. Never again. I have a 1965 mustang I drove to college. I had a 2003 Harley F150...second best to my mustang. I bought a Platinum F150. Then I bought the worst Ford I have ever owned. ..the 2019 F150 with their junk Sync system. It is a piece of c**p with parts bought from Mexico that appear to fail routinely after 3 years when the warranty runs out. The hood latch quit opening, the front light fell out of the socket and it has burned 3 headlights.I bought my wife an Infinity QX60 and it was a great vehicle. I was going to get an EV Lightning but no way will that happen. Never again. Thgey don't stand behind their products.

Bought 2018 Ford Focus SEL hatchback, about 37k miles, brand new only owner. Started car one cold morning in December, APIM screen is blank, both USB ports incapable of charging cell phone as well. After a week of this, bring it into dealership, about a ~$100 diagnostic tells us APIM is dead as well as the battery needs replacement. Coincidentally, I have brought in the vehicle two weeks earlier for an oil change and battery was fine then. The cost for new APIM part is ~$960, not including installation. It seems the majority of the APIM issues here in this thread is that this has occurred in vehicles with merely 3-4 years of use, just after the warranty. There is a wave of Ford APIMs failing right now, and Ford needs to address this issue and initiate a warranty extension or recall on these devices. There is no way a customer should pay $1300 every 4 years for this APIM disaster. Thank you for reading.

Hello I just brought brand new 2018 Ford svd 3 months ago an the car was perfect find when I brought till last month the radio started messing up . I thought was no big deal till it started having hard time coming back on . So I will have wait 30 minute for my car to started an running to get radio come back on an it been like that for months straight till last min it went completely off an never came back on . So not I took the car back to speak-with the dealership about the problem of car an they charge me 159 to get diagnosed an yes they pay for it cause I didn’t know it was going happen. Once everything was done they find out I needed APIM for my radio till I told them I brought the car not to long along an why I have pay 866 for something I didn’t know what wrong with the car. I feel like this was ripped off for me cause I am paying car note for nice car an I haven’t had it for too long.

About a month ago screen, radio, back up camera… started acting up. Sometimes it would turn n and work perfectly. Next day it would stay black and with a hard reset would come back on. Now days go by with it staying black no ability to turn it back on. Randomly for no reason it will all work perfectly for a day then die again or maybe just the back up camera works, or screen black and radio comes on. The randomness of of how and when this system works is incredibly frustrating. Not happy that this is an issue after buying this car new just three years ago. 2 years in I also had to replace the air conditioning as it wasn’t installed properly. This caused the lines the rub together and wear a hole through the metal. According to Ford, not their problem. This is our 4th and last Ford vehicle. The quality isn’t what it used to be.

I have been having trouble with the screen on my 2020 Ford Expedition. The dealership tried several fixes specified by Ford which have not worked. They think it needs a better/working APIM, but Ford won't replace it wven though it is under the original 3 year warranty until April. I am concerned that they are stringing me along until the warranty runs out and then will do nothing. So many people are having similar problems with the electronics in their Fords. I feel that the government needs to force them to fix it for free or buy back all the vehicles with problems under a special extended lemon ruling or something. I have been a loyal Ford owner my whole life, buying about a dozen new Fords. But this is rediculous. If they don't fix it, I will have to take my business to a company that cares.

I have a 2014 Ford Escape. 2 weeks ago I left work radio is fine. I stopped at a store, went in and came out. When I turned the car on no sound from the radio. Can't change the source, no blue tooth, no sound for the back-up sensors, no voice commands. I make an appointment at the dealer they tell me I need a new amplifier kit. With labor $820.Had to be ordered. Once installed now they say I need a new APIM. It's on back order so no idea when it will come in and another $800. Ford knows there is a problem...if there wasn't they wouldn't have done the recall before. If this is how they are going to treat there customers this will be my last Ford. I guess the old saying holds true. FORD stands for either Found On Road Dead or Fixed Or Repaired Daily!

2018 F150 STX - 25400 miles. Cold morning, received the APIM black screen. After a couple of hours, unit warms up and the screen comes on. Unfortunately, the next morning, the screen is out again -- no radio, no blue toof, no GPS, nothing. Screen never came on again. Go to the dealer they act like they've never seen the issue and take 2 DAYS to figure it out -what a joke. Finally they figure out the cost to repair is $1350.00. What?? The truck is just out of warranty - a couple of weeks. One thing is for sure, I Will NEVER buy another Ford again. Not happening. My friends were 100% right to laugh me out of the neighborhood when I came home with this F150. Time to call the attorney general's office. Henry Ford would truly be ashamed.

We have a 2020 Ford F-150 not even 3 years old. The screen started acting up. The screen will go totally blank, can not change the radio station, the backup camera comes on at random times. It tells us we need to do an update. We do an update & the next day it is gone. Had this to our Ford dealer & they ran an update charged us $75, next day the update was gone. Called & got the $75 refunded & was told we need a new APIM Module which would be $996.26. Not happy with Ford at all. A $50,000 pickup & have this problem when it is not even 3 years old. If Ford does not do a recall on this problem which it appears tons of people are having, this will be our last Ford purchase. I am in need of a new car & I can say it will not be a Ford.

After owning the vehicle for 3 years, the 8 inch display console for the radio, back up camera, power flow center, navigation, and everything else that was controlled by the touch screen is inaccessible. And no ford tech is competent enough yet to see the pattern throughout the makes and models and years that feature the same control center. Asking to charge $1,900- $2,300 for a new unit and Install. The screen just began to not turn on when the weather was cold outside until the car itself warmed up. Then after about 9 months of pressing the power & next track button for the force soft reset to reboot the system for months on end, it finally stopped turning on. Very frustrating. Also caused issues in the power outlets shorting.

2021 F-150, I bought with 9000 miles on it. From the second week after purchasing, when I start it up everything goes to metric reading. I contently have to reset it to standard. Ford has tried to reprogram it, but still doesn't work. Now the APIM has gone bad, and if and when my screen works, it goes black at least 8 times driving home from work. Sometimes I have to do a factory reset just to get it to come on. It's not covered of course, so now I've got to wait on the part they've ordered but not sure how long it will take for them to get it. The price to fix their problem, is going to cost me and I'm sure many of others with the same issue is about 1400 dollars! I wonder if Chevrolet are having any of these issues.

We have a 2016 Ford F150, with about 80,000 miles on it. We tried to update the GPS system, after paying $150 for a flash drive, and now the GPS won't work. We have been to 3 different dealerships, contacted Ford numerous times, and still no GPS. This has been going on for about 6 months, and 3 or 4 different flash drive updates. Now they are telling us we need a new APIM...we'll see. However, I am very disappointed in Ford as they are charging us $500, plus the cost of the dealership to install this APIM. After reading all these recalls, multiplied by the hours and hours we have spent to try to resolve this GPS issue, I feel Ford should cover the entire cost. Next vehicle: Chevy. VERY DISAPPOINTED.

I own a 2018 F150 started having problems with the compass on my radio and on the instrument cluster. This started in 2019 a few months later started having problems with my sync radio not turning on the dealership to me to check fuses if that doesn’t work try doing a hardest that only worked once and the radio whorls play whenever it felt like the dealer told me to take it in only problem was the warranty had already expired all they said that could be done was for me to pay for a new system. So I’ve been with out a radio going on almost a year. I sent the radio to see if it could be repaired and I was told that the APIM module was no good now I don’t know what to do. Need help

2012 Edge - I have tried to communicate my issue with my APIM and how it is a safety issue cause of the hands free bluetooth for phone, and back up camera and radio not being able to hear emergency alerts, cant do vehicle updates as needed and in and on. This APIM software module is a complete failure and FORD know it. Ford needs to take responsibility and replace, no charge to customers. Ford continued using software/equipment which they knew had faults. They need to honour their product and maintain their existing customer satisfaction they brag about. I look forward to them fixing all the faulty APIMs in all their vehicles. Stop doing Bad business

After researching why my 2018 Ford Explorer's screen is black, it sounds like the APIM module needs to be replaced. However, my vehicle is already out of warranty, so we will have to pay out of pocket to fix the issue. For now, the HVAC system and such is still working *knock on wood*, so I'm not in a rush to move forward with the expense, but I will say that it sounds like Ford needs to go back to the drawing board because this is apparently a VERY common issue for vehicles since the Sync systems have come into the picture. Mine is a Sync 3 module, but this seems to be a common issue from the first Sync system going forward.

I'm the owner of a 2013 Ford F-150 Limited. Touch screen shuts completely off only during calls. I took my truck to a dealership & it was determined my APIM needed replacing. Ford was aware of this issue because they issued an extended 5 year warranty under a program call "Customer Satisfaction Program 12M02" several years ago. This warranty has expired on my 2013. I contact FORD 7.7.21 for some assistance and recieved none. The cost to replace the APIM at the dealership is $927.00. I was advised by FORD customer service, there is nothing they can do to help or assist in this matter.

Do any Ford reps ever see these? I can't believe there have been so many of these issues documented but no accountability on the manufacturers part. My infotainment system performs very erratic. It takes sometimes minutes for it to respond to touch or to the buttons on the steering wheel. The Bluetooth drops constantly. I notice, however, there is no problem at all when connected to Android Auto. The touchscreen responds as it should except when receiving phone calls. It will sometimes keep ringing in the infotainment system after I've answered on my phone.

2014 Ford Edge Limited; radio was coming on by itself and running the battery down. Dealership tried to reprogram the APIM several times, didn’t fix it. Waited four months for replacement APIM ($600 up front to order)… they put it in, couldn’t get it to reprogram, finally after having the car for a week, they said it’s fixed $200 please. Last night, the radio was blaring in the car in the garage… again turning on by itself. I am so frustrated!!!!!!! I am calling Gird directly tomorrow and I don’t see another FORD product in my future!!!

Started to get cold out and my car would take 30minutes to 1 hour for my screen to turn on. Tried soft resets, finally turned it on. I’ve had this car for a little over a year (bought used) and somehow my warranty covers the screen/camera but not specifically the APIM so now I paid $99.95 for a diagnostic and supposedly need to pay $700 for a new APIM. Yet, this isn’t something that I did. It needs to be recalled. Especially the silly fact that I have a warranty with 4 years left and yet won’t cover it since it does not specially state APIM.

The APIM module uses several high density packaged integrated circuits with BGA (ball grid array), head of pin size, high pin count and high density integrated circuit connections. These are vulnerable to repeated temperature stress cycling. Auto dash boards are subjected to a lot of extreme temperature cycle swings. Likely issues is solder joint stress causing fractures of solder and intermittent connections. Lead free solder makes things worse. Under fill adhesives helps with stress but cost extra manufacturing step Ford seems to not want to do.

I bought a 2017 Taurus, brand new, from a dealership. A little under 3 years later (but about 40,000 miles), it was found that the APIM module was not functioning correctly - I lost Sync functions in the car. I fought with Ford who told me it was no longer under warranty. To fix this, I would need to pay approx $900 out of my own pocket. No matter how many miles were on the car, the SYNC function has nothing to do with mileage, and for a car that was not even 3 years old, this is unacceptable. I like the car, but I will never buy another Ford.

My rating is actually 0 stars, but I couldn't post without choosing 1 star. Issue with my front & rear park aid cameras and my navigation system working intermittently. Took to my Ford dealer to have it repaired. Service department tried updates unsuccessfully for 10 days before finally getting approval from Ford engineers to replace the apim module. After 15 days, yesterday, I finally received my vehicle back. Today, the back-up cameras stopped working, displaying a blue screen! Not even 24 hours later! This is BS! Time to demand a buyback!

I too have been having these same issues with my 2017 Ford F-150. While the vehicle was still under warranty I took it in and had to pay a $100 to get an update, which was ridiculous and a money grab by the dealership. I has gotten progressively worse from the GPS to Bluetooth, radio and now it just goes black screen and locks up for several minutes. If there is not a recall on this issue, I will never buy a ford again. Furthermore, everybody I speak to about Ford products will most certainly sway them away from buying a Ford as well.

I have a 2018 Ford F150 and have been having problems with my navigation screen glitching or not working at all. My charging ports don't work as well when this happens. I took my truck to the dealership two days ago and they said it was the charging cord I use for my phone. Umm, no. As soon as I told them they were wrong, they said that they tried to update my APIM Module and it wouldn't update. I was told that they would fix it for $973. My truck is only four years old. Oh yeah! I am two months out of warranty. So frustrated!!

One cold morning screen stayed black. Then while driving and the truck warmed up screen came on. Only function while black was volume knob. Did this a couple cold mornings, now it’s dead. The USBs are dead. I tried a soft reset and it attempts to kick on. I see the USBs blue glow. But eventually fails and turns back off. This definitely seems like a manufacture defect and needs to be recalled. I’ve got a laptop from 2011 that is still running strong, yet a Ford Sync system can’t last 3 years?

Truck was having issues with remembering my phone for Bluetooth. I was having to pair it each time I s**t off the truck. Navigation was off showing me driving into the river or lakes. The screen would take a while sometimes to come back up. Did a factory reset on the unit and now the screen is black and Ford says it’s the APIM that it’s bad and they want $1300 to fix it. This is an issue that seems to be all to common. Ford will be getting an ear full from me and it best be repaired by Ford.

I have been a Ford man my whole life…not ever again. Long story, short…parasitic current draw was finally attributed to the keyless entry pad module. The Ford dealer also says the APIM needs replacing on my 2017 Explorer. When the dust settles on this whole s**t-show I will be out of pocket close to $4000 spread across four auto repair entities. The car has 65,000 miles on it. Ford electronic division needs way better engineers. I would advise anyone to stay away from Ford products.

So horrible this truck will be paid off next month and the APIM is gone. I can’t get my CD out, the video camera don’t work, the front USB’s don’t work, black screen. Ford dealer wants to charge 150 to diagnose it where as every other diagnosis is 85 bucks under the hood???? Sounds like a sham to me. Why would ford not assist us with this malfunction. This is my last F150 and a lot of others know about the issue and wont even consider an F150. Shame on Ford for this mess.

Just had the APIM replaced on my Lincoln Navigator 2021. Thirteen hundred dollar repair and not covered by warranty or recall. The first service call to fix the same was around 300 dollars and did not take. This after having to have my transmission rebuilt before the 50,000 mile mark. Not really certain Ford/Lincoln has a handle on quality issues as I look at my current Lincoln experiences and the recalls on my F-150...also read about others who are dismayed about the same.

2018 F-150 STX with 55k. Radio display went dark,usb ports do not work, backup camera does not work. I did a soft reset and it worked once, nothing since. The dealership said that the APIM needs replaced, a very common problem with Ford vehicles, at a cost of $1,200.00. Ford obviously knows this is an issue and has done nothing about it except to rob their customers. I have been a F-150 guy my whole life. I will never buy another one or any other Ford product ever again.

Well i have a 2018 Ford explorer and my APIM was going out (delay in button function on touchscreen, dropped cell phone calls, bluetooth drops). So i replace with Amazon APIM and it drained my battery in one day. No cranking. I think it was just the battery so I bought another battery and it drained brand new battery the next day. No cranking and all the interior lights out. Im just gonna trade this mfer for a Grand Cherokee. Last Ford I buy with all 3 cars being Ford.

I bought a 2021 F-150 with Pro Trailer Assist and towing package and had APIM failure right away. Constant electrical fault messages while towing and the Pro Trailer stuff wouldn't work at all. The truck has been at the local Ford dealer now for thirty-one days waiting for a working APIM. The first one they put in didn't work at all. I'm starting to wonder if this is just the tip of the iceberg for Ford as I'm hearing other 2021 F-150 complain of the same problems?!!?

1200.00 APIM replacement required on a 2018 F150 STX with 32,000 miles on it. Out of warranty of course. Total garbage that Ford won't issue a recall on the APIM. Very disappointed with Ford's response when so many consumers are complaining about the same issue and coming out of pocket. Bought this truck for my son. We both agree we will never buy another Ford vehicle - EVER! Loved my Eddie Bauer F150 I owned many years ago, but they don't make Fords well any longer.

The APIM is malfunctioning! Affecting my Radio, GPS & back up camera. Loosing power. Warnings include: 4 wheel drive disabled, ABS, vehicle stability assist & Hill start not activated lights keep coming on. Car says no key fob detected & won't start, when key fob is present. Car locked with key fob inside car. Drained battery so car would not start. Car battery has died twice for no apparent reason. This car has been a headache!! Why is there no active recall!??

The touchscreen in my 2018 ford explorer started to stall or freeze upon pressing any of the onscreen buttons, it would take mins for it to finally catch up to the options I selected. The USB ports as well as the heating functions intermittently work. I took it to the dealership and after $112. They advised it was the APIM. They stated there was an update and it was working but should it happen again I would need to replace that part. Which will be about$700

I HAVE BEEN DEALING WITH MY RADIO NAVIGATION AND DROPPED CALLS FOR 2 YEARS NOW WITH MY 2017 F150 I HAVE TAKEN IT TI THE DEALER THEY DID AND UPDATE IT STILL DIDNT WORK I WAS TOLD TO UNPLUG THE BATTERY STILL LDIDNT WORK WAS TOLD I COULD JSUT USE MY PHONE FOR NAVIGATION NOW THAT MY WARRENTY US UP THEYWANT TO CHARGE ME $633 FOR THE PART AND 2-3 HOURS OF LABOR AT $110 AN HOUR IS THERE ANYTHING I CAN DO THANK YOU ONE FRUSTRATED GIRL WHO LOVES HER TRUCK

Dealership called today to inform me that the APIMS is bad and needs to be replaced. 2020 F-150 Lariat with only 47k miles on the vehicle. Disgusted to say the least. Ford, if you want to build good HW & SW you need to maintain your reputation while you develop the talent. Having the main infotainment system fail at 47k miles with no warranty is horrible. This is the first time in my life that I started even considering a vehicle outside of Ford.