Can the Safety Connect Feature which use the 3G network be upgraded to 4G or 5G so that my service will not be terminated in 2022?

This is bs. For Lexus to put out a statement they had no control is ludicrous. They opted to put the cheapest in an expensive vehicle. Other manufacturers figured it out. Toyota didn’t care about their customers just their bottom line

My 3rd and last Lexus. I should have been told that this would happen when we bought.

I agree with all comments. Anyone interested in trying a class action suit against Lexus/Toyota to get action taken since they've also lowered the resale value of these vehicles?

Hardware upgrade would be possible. However this would extend the useful life of the vehicle. So the decision was made to not provide an upgrade in order to force customers to purchase a new vehicle. Simple bottom line decision.

II agree with the person, above. I purchased my 2017 Lexus RX 350 in September 2017 and I was never told that anythingI purchased my 2017 Lexus RX 350 in September 2017 and I was never told that anything was not upgradable. This is my second Lexus; the first one was a 2001 RX 300 and I liked it so much I purchased basically the same vehicle however I purchasedThis is my second Lexus; the first one was a 2001 RX 300 and I liked it so much I purchased basically the same vehicle however I purchased the top of the line for $60,000 plus!!! This was to be my forever car, for the next 17 years! Now, without this upgrading capability(PS: Volkswagen is upgrading it at no charge to hair customers!, Among others!) I am considering buying a car from a different manufacturer, as I will lose many of the safety capabilities that the very expensive per month Lexus Enform provides! Lexus, you would do well to figure this out, and figure this out quickly or you will lose many many customers!

I am on board with those who will never purchase another Lexus.

P**s poor decision on Lexes’ part. I expected better!!!

This is terrible! My car will paid in 4 months. I had planned to buy another Lexus in two years. Not anymore ! How dare you advertise to buy Lexus when some of some of the features won’t work. Subaru did it, why couldn’t you ?

I, like many others, will never purchase another Lexus. This is my 4th Lexus and I have been very happy until now. This is unacceptable and Lexus knows our hands are tied and our only recourse is to not buy another Lexus. I paid for these safety features when I paid a premium price for my car. Lexus, I am very disappointed in you. This is not customer service.

A remote starter that work with a cell phone can be installed in any vehicle, regardless of it’s age. Replacing or upgrading the antenna should do the job. Lexus should at least offer a fix. I would be willing to pay for the upgrade .

Bought my 2017 ES350 at the end of 2016 to be my forever car. Very disappointed with Lexus not upgrading to 4g. I travel a lot by myself and the safety button gives me a sense of security. They are supposed to be top end vehicles.

This is effectively false advertising and fraudulent. There needs to be a class-action suit against Lexus/Toyota to force a recall and updgrade.

Absolutely ridiculous and unacceptable. For a company that touts high quality and high customer service, this is just a travesty. Lexus needs to FIND a way to update the affected hardware - it sounds like most of us would be willing to pay for that upgrade.

Lexus has failed me. At minimum there should be an hardware upgrade we could purchase

This is straight bs I’m trading my vehicle in and will never buy from Lexus again. They don’t care about their customer they care about saving money. I’m riding around in a $43,000 vehicle I’m paying for it’s a basic ride I want my fuc@$king money back.

I absolutely agree with everyone here. I expected more from Lexus.It is disappointing to see other manufacturers find answers to this dilemma while Lexus decides to do nothing about it. This is absolutely a way to get people to purchase a new car. What is to say things won’t change with their new models causing a similar impact.. The trust factor in this company is gone. We are just asking for a solution to the features we chose when we bought our cars. We paid for it.

My 1st and last Lexus. It's unacceptable for this luxury brand to not support owners with this issue.

I have a 2017 gx460 luxury with all the bells and whistle’s including a rear seat entertainment system, but I don’t have a remote starter. They should at least give us access to start our cars remotely for fucks sake. Lexus, not moving forward, because I’m spiteful, I am going to buy a car from your competitor

This is awful!!!! How can they take this away after we bought the car with all these features!!!!! Unacceptable!!!!!

We just purchased a Lexus gx460 and was never told this was happening we would have bought another one had we known this how dare they not tell us these thing unless it is upgradeable

I've been checking on a resolution for this 3G problem for the past year. Lexus and Toyota have known about this problem for years. Here we are year's later and they've done nothing. They just blame it on the cellular companies. Which is BS and very surprised of their neglect for our safety.

We are on our 2nd Lexus. 2018 GX460 and now can't even remote start the car with the key fob. Good bye Lexus. You s**k.

I am an unhappy Lexus owner. I purchased my first in 2016 350IS as a retirement gift. I am so disappointed. I will never buy another Lexus. Unacceptable indeed ???

How has nobody created A 4G module, That connects via an access point with the obd II port!??

I bought a new ES 350 in 2017 mainly because of the Lexus reliability, but also for the other options that I no longer have because they are declining to fix the 3g issue. I’m angry I paid as much as I did for this car when it now doesn’t have a lot of the options I paid for. I intended to buy another new Lexus but never again. You have lost a customer Lexus.

My first and last Lexus the company does not care at all about there customers except how to screw them

Last Lexus! Concur with the collective statements above!

BS Lexus owes all of us a n upgrade to5G.