2020 Mercedes-Benz GLE-Class Reviews

I had this vehicle since Feb. 2020 and notice no problems yet. I love the fact you can change the color of the lights in the cabin to whatever you are feeling at the time. It also makes a wonderful trip vehicle. It shows upcoming restaurants on the next exit so you can plan your trip to your specifications. I really love the feature of asking Mercedes to do whatever you want by just asking such as changing the music, the color of the lighting, directions, and even turning on the massage seats. It's literally the most awesome vehicle I ever driven.

Exterior looks simple but luxurious and classy. Drives and accelerated smooth. Four-wheel drive has been excellent especially in winter conditions in Michigan. Interior trim and finishes are modern yet classic - does not too flashy or techy. Added panoramic sunroof makes the SUV appear much bigger than it is. Leather seats are smooth and comfortable. Cons: parking brake press feature (sometimes you forget), having to download an app in order to get remote start; no touch screen pad - you need to control the screen using a dial which is not convenient; heated seats should be in rear seats as well.

Would not recommend. My drivers side window makes a popping noise every time I open it. The service center told me it was because I park under a ... Ready for it? ... Sappy tree! I park my car in a garage!!! My brother in law is a car mechanic and said it’s total BS. Now during our first snowstorm the passenger side window doesn’t respond to trying to open or close it. And wireless charging isn’t working for some reason. For $70,000 you can buy a much better car. I should have paid attention to the red flags when I had to track down the sales guy to BUY the car and when he told me that 80% lease instead of buying (aka he knew they were pieces of c**p). Sad as it’s my first major car purchase. Such a disappointment to spend this kind of money on a car and to have it be a piece of c**p and to be treated like a piece of c**p by the a$$hole service advisors when I have countless issues with my one year old Mercedes. (As an aside prior to this I had a Lexus for 13 years with very few issues. I’m good to my car.)

Problems with “hey Mercedes” she can’t do anything; the navigation is worthless other than directional. Customer Service Sucks - From service techs to service manager - they lie to my face and on my VM - which I have a record of; they have no clue what part I was having trouble with - one person said it was an “air flow pan something” so that’s what the service guy said I wanted checked on the service request; then identified it as something else on the repair receipt as not having a problem! I don’t know of this is to confuse the records so that the part(s) won’t be qualified or identified later when checking for warranty, or checking for complaints about the part in case they get sued or more complaints—I don’t know and don’t care, I just know this is horrible customer service. No surprise no one was there when I came to pick up my car, even though the service manager said there were several cars in my range that had the same discoloration on the “muffler” due to heat exhaust — after 6 months — ? Really? First they did not know what it was, then they came up with the excuse maybe it was road conditions, or salt air, then they finally came up with heat exhaust causing discoloration. When they were to have shown me the other cars with the same problem — naturally, no one was there - even though it was still during their workday business opening hours as posted on right outside their office door and on their cards! Shame on you Mercedes Benz of Laguna Niguel, Eddie Chavez, and the unnamed service manager who would not repeat his full name. I plan on researching this issue with other MBZ dealers because I suspect I may have even been given an after market part the way this muffler is so discolored - I really do not believe any certified MBZ part could do this. Sadly, the folks at Mercedes Benz of Laguna Niguel are too incompetent, lazy, or just don’t care to find out what the problem is and they could give a s**t now that they made the sale. It would cost them less than $1,000 to replace this part and save their reputation, but NOOOO! Shame on them!

The gle is the ultimate mix of luxury at a great value. The interior features are the most technologically advanced available any vehicle. The exterior is so beautiful and the exterior AMG package gives the vehicle stand out from the typical models. It is the perfect SUV for a large family or individual. Perfect size to park anywhere and drive in comfort no matter the distance. I love the interior custom color options where you can adjust the interior ambient lighting between 64 different colors!

I purchased a new 2020 GLE 350 I noticed a whistle in the window. I took it in and was told it was NOT the window rather the driver mirror. The dealership replaced the mirror twice. The conclusion was it is a factory default the have found with the GLE 350 and they are working to engineer a new part but they are not sure when it will be available. I called customer service at the 800 number at the main MB office. They told me they would do nothing further rather I would have to wait out a new engineered part. So I am driving an expensive vehicle listening to a whistle. I told them if this was GE and I purchase a new washer and this happened GE would replace the washer.